KTVgifts's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Each frame is hand assembled as it is ordered. A dozen quality checks occur from the start of production to each item's completion. You can be assured that the frame you have ordered will be of the highest quality expected. It will arrive at your doorstep in the same condition it did when it left the production floor. If it does not we will honor our quality guarantee and replace the item at no charge. Our mission is your complete satisfaction.